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Solutions Industries Support Store Blog Support Healthcare AI solutions & services Omni-channel customer engagement Dragon consumer & enterprise Healthcare Financial Services Telecom Government View all industriesHealthcare AI Omni-channel customer engagement Dragon consumer & enterprise Customer & partner program View all supportSolutions Industries Support Store Blog Support Omni-channel customer engagement Solutions Solutions overview Customer acquisition Customer care Products Digital Virtual assistant Live chat Customer service messaging Proactive notifications Security Authentication Fraud prevention Public security Nuance Gatekeeper Voice Conversational IVR Speech recognition Text-to-Speech Call Steering IVR to Digital Contact Center analytics Nuance Analytics Nuance Insights Analytics use cases Industries Industry expertise Financial services Government Utilities Retail Telecommunications Healthcare Insurance Travel & hospitality Technologies Core technologies Artificial intelligence Nuance Transcription Engine Speech recognition Agent AI Natural Language Understanding Targeting engine Text-to-Speech APIs & SDKs Conversational AI APIs Engagement AI APIs Security AI APIs AI Services for 5G Services Professional services Hosted services Customers & partners Partner program Support Resources Resource library Case studies Awards and recognition Events Nuance IQ More Contact us Omni-channel customer engagement Solutions Solutions overview Customer acquisition Customer care Products Digital Virtual assistant Live chat Customer service messaging Proactive notifications Security Authentication Fraud prevention Public security Nuance Gatekeeper Voice Conversational IVR Speech recognition Text-to-Speech Call Steering IVR to Digital Contact Center analytics Nuance Analytics Nuance Insights Analytics use cases Industries Industry expertise Financial services Government Utilities Retail Telecommunications Healthcare Insurance Travel & hospitality Technologies Core technologies Artificial intelligence Nuance Transcription Engine Speech recognition Agent AI Natural Language Understanding Targeting engine Text-to-Speech APIs & SDKs Conversational AI APIs Engagement AI APIs Security AI APIs AI Services for 5G Services Professional services Hosted services Customers & partners Partner program Support Resources Resource library Case studies Awards and recognition Events Nuance IQ Contact us Digital Customer Engagement Platform: Deliver the best customer journey experience Deliver exceptional results with extraordinary digital engagement The Nuance digital customer engagement portfolio combines the best of virtual assistants and human‑assisted customer service engagements into one unified platform. So you can target the right visitor with the right message at the right time—across all digital channels. Learn more about customer engagement solutions Talk to us about our digital customer engagement solutions Contact us Virtual assistant Live chat Messaging Notifications APIs and SDKs Why Nuance Products Features Resources Contact us Digital engagement on the customer’s terms Whether your customers are savvy self-servers or seek one‑on‑one chats with personalized assistance, Nuance Digital Engagement Platform fits their needs. We can help your business acquire, retain and serve all customers at all times. Intelligent, automated offerings ensure your customers find answers quickly, instead of waiting in long phone queues while agent‑assisted interactions deliver personalized, relevant information for customers on any device, anywhere they go. Deliver the best digital customer experience. Reduce contact center costs. Experience better conversion rates. Save time for your company—and your customers. Get our latest resources Nina—Your new Employee of the Year guide Explore the benefits and practicalities of implementing a Nina virtual assistant: Reduced costs, increased call deflection and containment, and improved CX. Get it now Catalyst for CX Success Insights and resources on how organizations can better manage customer engagement amid disruption—and beyond. Visit the infohub Nuance earns highest score in Opus Research’s 2019 Enterprise Virtual Assistants evaluation. End-to-end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as the only vendor among 16, with a perfect score. Read the press release to learn more. View the report Engage your customers anywhere and anytime Discover how the Nuance Digital Engagement Platform can help you increase revenue, reduce cost and deliver the best digital customer experience. Read the transcript Now more than ever, consumers expect immediate assistance and they expect businesses to engage with them anytime, anywhere and across all digital channels. What if there were a single platform that combined the latest artificial intelligence innovations, natural language understanding and the best of assisted service to enable exceptional customer engagement across all touchpoints? Delivered through virtual assistants, live chat and messaging, from automated tools for the savvy self‑server, to human assistance that gives the customer one to one personalized service. Nuance digital engagement solutions fit the needs of every customer that your enterprise wants to acquire, retain and serve, seamlessly. Our intelligent solutions connect your customers with you effortlessly, to help them find the answers they need quickly. And ensure seamless and enjoyable interactions on any device, wherever they are. Getting started is easy. Nuance’s digital experts are dedicated to find the right solution that will help you reach your business goals. AI and machine learning combined with optimization strategies and professional services ensure that the digital engagement tools you deploy keep improving continuously. Deliver the right digital experience with the right message at the right time, engaging your customer on their terms with the Nuance Digital Customer Engagement Portfolio. Contact Nuance today and we will show you how. Why Nuance Actionable big data analytics, always By making data instantly actionable and applicable, and working closely with your company, our professional business and analytics team ensures continual optimization and constant, custom improvement. Solutions that go beyond software There are no out-of-the-box answers to individual business challenges. That’s why we’ve developed solutions to meet your conversion and care goals in the most effective and efficient ways. The people perspective Site optimization is more than just technology and transactions. You need the best people armed with the best practices and a peerless knowledge of how to leverage and apply real-time behavioral data. That’s how to turn digital engagement into your advantage. Risk-free upfront investment Before any engagement, we invest our time and resources to identify existing gaps and opportunities, showing how we can align our expertise with your operations to deliver optimum value. Products Better together, for your customers and your brand Nina, our virtual assistant Nuance’s virtual assistant enables an intelligent, human‑like dialogue between consumers and your brand. Nina can ask clarifying questions, understand consumer intent, personalize responses, support common social inquiries and seamlessly transition to chat agents while maintaining conversational context. All to help your business deliver a superior digital customer experience. Live chat To reduce online abandonment, you must make it easy for visitors to contact a live chat agent. Nuance solutions evaluate visitor behavior in the digital channel so you can engage customers in their moment of need. Our live chat features intelligent queuing to reduce wait times, skills-based routing to the most relevant agent and contextual transfer of all important...